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Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Terms & Conditions of Purchase

The following terms and conditions will apply between you and First Grade Clothing Limited when you purchase an item from us. The terms do not affect your statutory rights.

First Grade Clothing do not hold stock of items shown on our website, therefore any order placed with us is subject to availability from our supplier. When you place your order with us, it is then ordered direct from our supplier. If any items on your order are not in stock with the supplier you will then be contacted via email, with expected due dates that we've been given from the supplier. Please note that these dates we are given are subject to to change, and we will update you via email if they should change at all. At this point you will be given the option to change the order. If you wish to cancel items that are out of stock, we can offer a full refund. If we do not get a response within 5 working days we will go ahead and process your order as normal.

You can check availability of items before you place your order by contacting us via email or telephone.

Usually, when items are out of stock the standard procedure is to hold the whole order until everything is in stock, and then we would ship everything together. If you'd like to split the order into two parcels we can do so at an extra delivery charge. Obviously if you're collecting your order this doesn't apply.

Generally, if all items are in stock, we ask that you allow up to 3 weeks for us to process your order. Usually we will have the order ready before then, but when ordering items from abroad (i.e Nike, Stanno, Joma) it can take longer for the goods to arrive with us.

At checkout you will be asked to chose a delivery option. You can chose to collect your order, or have it delivered. The delivery options include Royal Mail Standard, Royal Mail Tracked Delivery and Delivery with Tracked Courier.
Please note, if your order is over a certain weight, some of these options may not be available to you. You should also note that we WILL NOT be liable if you chose Royal Mail Standard and your parcel goes missing. For extra security we always recommend you select Royal Mail Tracked Delivery, as we are supplied with a tracking number to trace your parcel if it should go missing at all. For even more peace of mind we also offer Delivery with Tracked Courier, where we will send your parcel on a next day service. You will also be supplied with a timeslot for when you can expect your delivery.

It is the duty of the purchaser to examine all goods immediately upon receipt and all claims shall be notified to the company within 24 hours and confirmation in writing to be received by the company within 7 days of the purchaser taking possession. If notification is not received by the company within these periods, the company shall be under no liability whatsoever, in respect of such claim, and in any event, the liability of the company shall be limited at the company’s reasonable discretion.

We cannot be held responsible for items where an attempted delivery has been made, if the courier returns the parcel to ourselves or redelivers because no signature could be obtained. We will need to recharge carriage costs to resend/redeliver. We cannot be held responsible for delays in delivery due to circumstances beyond our control.

First Grade Clothing Limited regrets that once an order containing personalised items has been validated it cannot be changed or cancelled. All personalised items cannot be returned unless deemed to have a genuine fault of manufacturer. This does not affect your statutory rights. Please note, personalised items includes ANY printed or embroidered garments. 

Please note: any invoices that have not been paid within 30 days will be charged interest, at 8% above the Bank of England base rate.

If you have any complaints or comments about any of the products supplied to you, please contact First Grade Clothing Limited on 0115 9436210 or We are available five days a week, from 9 – 5pm weekdays. Please allow 3 – 5 working days for us to respond to your comments and emails.